Arclane - Terms & Conditions

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Terms & Conditions

1. Scope of Application

(1) The following General Terms and Conditions apply to all contracts concluded between:

Christian Winkler E‑Commerce e.U.
trading under the business name “Arclane”
Wildenfelser Straße 15
81249 Munich
Germany

E-mail: [email protected]

– hereinafter referred to as “Arclane”, “we” or “us” –

and the purchasers and users of our digital products, online courses, memberships and subscriptions via our website www.arclane.co.

(2) These Terms and Conditions apply to both consumers (as defined in Section 13 of the German Civil Code, BGB) and entrepreneurs (as defined in Section 14 BGB), unless expressly stated otherwise.

Additional provisions in Section 12 apply to entrepreneurs.

2. Subject Matter of the Contract

(1) We exclusively provide digital content and services, in particular downloads, e‑books, online courses, learning platforms, memberships and subscriptions.
(2) No physical goods are delivered.

3. Formation of Contract

(1) The presentation of our products on the website does not constitute a legally binding offer, but an invitation to place an order (invitatio ad offerendum).
(2) By completing the order process (clicking on “Buy Now” / “Purchase” or an equivalent button), you submit a binding offer to us.
(3) The contract is concluded when you receive an order confirmation from us by e‑mail.

4. Prices, Currency and Payment Methods

(1) All prices displayed on our website are stated in Euro (EUR).
(2) Payments are processed via Kajabi Payments (Stripe) and, depending on your country, may be made by credit card, Apple Pay, Google Pay, Klarna, Afterpay, debit card and other options. Payments are processed exclusively through secure, encrypted payment services. We do not store complete payment information on our servers.
(3) All prices include any applicable statutory VAT.
(4) Any additional charges or currency conversion fees imposed by payment service providers or banks are outside our sphere of responsibility.

5. Provision of Services

(1) Unless otherwise stated, access to digital content is granted immediately upon conclusion of the contract by means of a download link or activation of the member area.
(2) Use requires an internet-enabled device and a stable internet connection.
(3) We do not impose any specific technical minimum requirements for end devices.

6. Right of Withdrawal

(1) Consumers are entitled to the statutory right of withdrawal. Details can be found in our separate Withdrawal Policy, which forms an integral part of these Terms and Conditions.
(2) For one‑time digital products, the right of withdrawal expires upon full performance of the contract, once you have expressly agreed that we may begin performance before the end of the withdrawal period and you have acknowledged that this agreement causes you to lose your right of withdrawal.
(3) For memberships and subscriptions that commence during the withdrawal period, you must pay a proportionate amount for services already provided. Upon withdrawal, access ends immediately; any amounts paid in excess of that proportion will be refunded pro rata.

7. Term, Renewal and Termination

(1) The specific term, renewal options and termination periods for memberships or subscriptions are stated on the product page or during the order process.
(2) Terminations may be submitted at any time in writing or electronically. The date of receipt by us is decisive.

8. Usage Rights

(1) All content provided by us is protected by copyright.
(2) Upon purchase, the customer is granted a simple, non‑transferable and revocable right of use solely for personal purposes.
(3) It is strictly prohibited to:

share content or login credentials with third parties,
use the same login credentials for simultaneous multiple logins,
download, reproduce or make content publicly accessible unless expressly authorized.

Violations may lead to immediate suspension of access and claims for damages.

8a. Community Features

(1) Should we offer interactive areas such as forums, community groups, or comment sections, users are required to maintain a respectful and lawful tone of interaction.
(2) We reserve the right to moderate or remove content and to temporarily or permanently restrict access in the event of violations.

9. Updates and Functionality (EU Directive 2019/770)

We ensure that the digital content remains functional for a reasonable period of time after purchase and that necessary updates are provided to the extent required to fulfill the contract.
We are not obliged to provide updates or new functionalities beyond the legally prescribed period, unless expressly agreed otherwise.
The duration for which updates are provided depends on the type of digital content and the legitimate expectations of the customer.

10. Liability

(1) We shall be fully liable for intent and gross negligence.
(2) In cases of slight negligence, we shall only be liable for breaches of essential contractual obligations, i.e., obligations whose fulfillment is necessary for the proper performance of the contract.
(3) Any further liability, particularly for indirect damages or lost profits, is excluded.
(4) Liability under the German Product Liability Act remains unaffected.

10a. Disclaimer for Content

The content provided by us is intended solely for informational and educational purposes. It does not constitute individual advice – in particular no financial, tax, or legal advice – and is not a substitute for such professional consultation. Any decisions made on the basis of the content provided are the sole responsibility of the user.

11. Modifications to Services and Terms

(1) We reserve the right to reasonably modify or extend the services offered, provided that this is acceptable to the customer.
(2) Amendments to these Terms and Conditions will be communicated to you in text form in a timely manner. If you do not object within the specified period, the amended conditions shall be deemed accepted.

12. Final Provisions

(1) These Terms and Conditions are governed by German law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
(2) For consumers, the mandatory consumer protection provisions of their country of residence shall additionally apply.
(3) For entrepreneurs, the exclusive place of jurisdiction is Munich, Germany.
(4) Should individual provisions of these Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected.